Terms of Service

In these Terms, the following words have specific meanings:

"Ainna" means the Ainna platform accessible at ainna.ai, including its software, AI-driven framing, analysis, and assessment capabilities, document generation, and the related services provided by Innovation Mode Limited.

"Company," "we," "us," "our" refers to Innovation Mode Limited, a company registered in Ireland (Company Registration Number: 785034), with registered office at 51 Bracken Road Dublin 18, D18 CV48, DUBLIN.

"You," "your," "user" refers to the individual or organization accessing or using Ainna, including as a Member or a Panelist.

"Service" means Ainna as offered on the Plans: interactive idea framing, Brainstorming, persona analysis, market sizing, competitive analysis, assessment by the Judge, the Panel, portfolio ranking, Document generation, and all related features. Which of these features your plan includes is stated on the pricing page (Section 4.2).

"Plans" means the free trial and the Pro and Team plans described in Section 4.2 and on our pricing page, and the withdrawn Starter plan while accounts still hold it (Section 4.8).

"Enterprise" means Ainna Enterprise, the organization-wide edition of Ainna deployed in a customer's own environment under a separate written agreement. Enterprise is not part of the Service governed by these Terms (see Section 2.4).

"Opportunity" means one idea taken through Ainna's deep analysis: framed, enriched, assessed, and documented. It includes all associated conversations, assessments, scores, personas, analyses, Panel contributions, and Outputs for that idea. The platform also calls an Opportunity a "product concept" or an "idea." Opportunities are the unit your plan allocation counts (Section 5.4).

"Brainstorming" means the open-ended ideation mode for exploring a problem, generating alternatives, and reframing constraints. Brainstorming does not count toward your Opportunity allocation.

"The Judge" means Ainna's AI evaluator, which scores an Opportunity across the dimensions of The Innovation Mode assessment model and produces the Opportunity Score and its accompanying narrative.

"The Panel" means the feature through which you invite people to assess an Opportunity independently of the Judge. "Panelist" means a person you invite through the Panel.

"Workspace" means the shared space of a Team plan. "Administrator" means the account holder of a Team plan, or a user the account holder designates to manage the Workspace. "Member" means a user granted access to a Workspace.

"Inputs" means everything provided to Ainna through your account or Workspace: ideas, problems, answers given in conversations, uploaded material, Your Branding, and contributions made by Members and Panelists.

"Outputs" means everything Ainna generates from Inputs: framings, assessments, scores, narratives, persona profiles, market and competitive analyses, portfolio rankings, Documents, and other generated material.

"Documents" means the downloadable files Ainna generates, including pitch decks, product requirements documents, one-pagers, problem framing documents, executive summaries, and similar files. Documents are generated on demand from your Opportunity data at the moment you download them and are not stored on our servers (Section 3.4(a)).

"The Innovation Mode" means the published innovation methodology Ainna is built on (first edition 2020; second edition, Innovation Mode 2.0, 2026), together with our proprietary implementation of it inside Ainna.

"Your Branding" means the company name, logo, colors, and other brand material you upload for use in your Outputs.

"Billing Period" means the monthly or annual period for which you pay for a paid plan.

Questions about these definitions? See How to Contact Us.

2.1 Acceptance of Terms
By creating an account, accepting an invitation as a Member or Panelist, making a purchase, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2.2 Authority to Bind
If you use Ainna on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. In that case "you" refers to both you and the organization.

2.3 Age Requirement
You must be at least 18 years old to use Ainna. The Service is not intended for minors.

2.4 What These Terms Cover
These Terms govern the self-serve Service on the Plans, including use by Members and Panelists on those Plans. They do not govern Ainna Enterprise. Enterprise is deployed in the customer's own environment under a separate written agreement, and that agreement, not these Terms, governs that deployment. Where we have agreed other written terms with you, for example for academic use (Section 19) or commercial licensing (Section 9.5), those terms prevail over these Terms to the extent they conflict.

Questions about eligibility or scope? See How to Contact Us.

3.1 Creating an Account
You can sign in with LinkedIn or with your email address. If you sign in with LinkedIn, we receive only your name, email address, and profile picture; we do not send LinkedIn any of your data, we never see your LinkedIn credentials, and we never post to LinkedIn on your behalf. Keep your account details accurate. Accounts are personal: one account per person unless we agree otherwise in writing.

3.2 Account Security
You are responsible for keeping access to your account secure and for all activity that occurs under it. If you suspect unauthorized access, tell us promptly at security@ainna.ai. We are not liable for losses arising from unauthorized use where you have failed to keep your account secure.

3.3 Team Accounts
If you access Ainna as a Member of a Workspace, the Administrator can manage your access and can see and manage the content in that Workspace. Section 8 explains how Workspaces work.

3.4 Data Retention
Ainna keeps your data for as long as it is useful to you, then deletes it on the following schedule:

(a) Documents — We do not store generated Document files. A Document is rendered from your Opportunity data at the moment you download it, and the only copy is the one you download. You can generate it again at any time while the Opportunity exists and your plan includes Document generation.

(b) Inactive accounts — While a paid plan is active, no inactivity-based deletion applies. For any account that is not on an active paid plan, if there is no login for 12 consecutive months, we will email you at the address on file. You then have 30 days to log in and keep the account. If you do not, all account data, including all Opportunities, conversations, assessments, and associated content, is permanently deleted. Any login resets the clock.

(c) Deleted Opportunities — When you delete an Opportunity, all of its data and Documents are deleted immediately.

For this section, "login" means an authenticated sign-in to your account. Keep the Document files you download; we hold no copy.

3.5 Deleting Your Data
You can delete any Opportunity at any time, and your entire workspace from Account → Profile & preferences → Your Data, or by contacting privacy@ainna.ai. Deletion is irreversible.

3.6 How Deletion Works
When you delete data, it is removed from our active systems immediately and cannot be restored through the Service, by you or by us. We keep encrypted backups of the platform for disaster recovery. Deleted data may remain in a backup until that backup expires in its normal cycle; we do not use backups to recover content a user has deleted. Records we are legally required to keep, such as account creation and billing records, are retained for the period the law requires.

3.7 Closing Your Account
You can close your account at any time via Account → Profile & preferences → Your Data. We will ask you to confirm, to prevent accidental closure. Closing your account deletes all Opportunities, conversations, assessments, Outputs, Your Branding, Panel contributions, and any other content associated with the account, as described in Section 3.6. If your account owns a Team Workspace, closing it deletes the Workspace and its content for all Members. We retain only the basic account and billing records the law requires. Files you have already downloaded are not affected. Download anything you want to keep before you close your account.

Questions about your account? See How to Contact Us.

4.1 What Ainna Does
Ainna is AI for product discovery, built for product managers, founders, and innovation teams. Starting from an idea or a problem, Ainna frames it through a structured conversation, opens the solution space through Brainstorming, profiles personas, sizes the market, maps the competition, and has the Judge assess it across ten dimensions, an evolution of The Innovation Mode's published nine-dimension assessment model, producing an Opportunity Score with the reasoning behind it. On plans that include the Panel, the people you invite assess the same Opportunity independently. Ainna then generates the Documents to present the case and ranks your Opportunities in a portfolio.

Ainna is an AI system. Its framings, analyses, assessments, narratives, and Documents are generated by AI. Human judgment enters through you and, where you use it, your Panel. Section 11 explains what that means for how you should treat Outputs.

4.2 Plans
Ainna is offered on three self-serve plans. The features, Opportunity allocations, seat counts, and prices of each plan are stated on our pricing page, which governs those details; these Terms govern everything else.

(a) Free trial — Every new account starts with one free trial: no charge and no credit card, for the period and with the allowance stated on the pricing page when you sign up. It includes the features of the Pro plan except Document branding, and the Documents named on the pricing page. One trial per person: anyone who has already had a trial, or who joins a Workspace on a paid plan, does not receive another. A trial ends automatically on its end date; nothing is charged and nothing renews. We may offer a longer trial through an access code; its terms are stated when you redeem it.

(b) Pro — For an individual. A monthly allocation of Opportunities and full Document generation and download.

(c) Team — Everything in Pro for multiple seats, with a shared Workspace, a shared allocation of Opportunities, the Panel, and shared branding across the team.

(d) Enterprise — Not a plan under these Terms. See Section 2.4 and Ainna Enterprise.

You can hold one paid plan at a time.

4.3 When a Trial or Paid Plan Ends
When your trial ends, or a Pro or Team plan is canceled, lapses, or is not renewed, your plan ends at the end of the trial or of the paid Billing Period. Your existing Opportunities, conversations, assessments, and analyses remain in your account, subject to Section 3.4, and you can open and read them. From that point you cannot create new Opportunities or Brainstorms, run new analysis, or generate new Documents; you can still download the one-pager, pitch deck and brainstorm deck Documents already generated for an Opportunity before the end. Subscribing to a paid plan restores full use. Documents you have already downloaded remain yours. When a Team plan ends, Members lose access to the Workspace, and its content remains in the account holder's account.

4.4 Service Availability
We work to keep Ainna available at all times, but we do not guarantee uninterrupted or error-free access. The Service may be unavailable because of maintenance, updates, technical problems, or circumstances beyond our reasonable control. Except as stated in Section 16.3, we are not liable for loss or inconvenience caused by unavailability.

4.5 Changes to the Service
We continuously improve Ainna and may add, change, or remove features. We will give reasonable notice of significant changes that reduce paid functionality. The AI models Ainna uses are supplied by third parties and evolve; we may change models or providers, which can change the style or content of Outputs. Such changes do not alter what you own or how your data is protected under these Terms.

4.6 Preview Features
We may label some features as preview, beta, or early access. These may be incomplete, may change or be withdrawn without notice, may be subject to usage limits, and are provided as is, without the commitments that apply to the rest of the Service.

4.7 Integrations and Exports
Where Ainna lets you export to or connect with a third-party tool, you authorize us to send the relevant data to that tool on your instruction. The third party's own terms govern its service, and we are not responsible for it.

4.8 The Starter Plan (withdrawn)
The Starter plan is no longer offered. Accounts that held it before it was withdrawn keep it, on the terms that applied to it, until 10 December 2026. We will tell their holders by email at least 30 days before that date. After it, such an account receives one free trial at its next sign-in, as in Section 4.2(a), and then follows Section 4.3.

Questions about the Service? See How to Contact Us.

5.1 Prices
Current prices are stated on our pricing page. Prices are shown exclusive of VAT and other applicable taxes unless stated otherwise; taxes are calculated and shown at checkout before you pay. You are responsible for any taxes that apply to your purchase.

5.2 Payment Processing
Payments are processed by Stripe. We never see or store your full card details. By subscribing, you authorize us to charge your chosen payment method for your plan, including renewals, and you are responsible for keeping your payment information current.

5.3 Subscriptions and Renewal
Paid plans are subscriptions billed in advance, monthly or annually. Annual billing is discounted as shown on the pricing page. Subscriptions renew automatically at the end of each Billing Period, at the then-current price for your plan, unless you cancel before the renewal date (Section 6.1).

5.4 Opportunity Allocations
Each plan includes a set number of Opportunities, as stated on the pricing page. On paid plans the allocation resets every month, including on annual billing. An Opportunity is counted when you commit an idea to deep analysis. Refining, re-assessing, or re-running the analysis of an existing Opportunity, and generating or regenerating its Documents, do not count as new Opportunities. Brainstorming never counts. Unused allocations do not carry over between months, have no cash value, and are not refundable. On a Team plan the allocation is shared across the Workspace.

5.5 Plan Changes
You can upgrade from a monthly plan at any time. An upgrade takes effect immediately: we charge the full price of the new plan for a new Billing Period starting on the date of the upgrade, and your previous plan ends on that date. Any unused portion of the previous plan’s Billing Period is not credited or refunded, except where we choose to credit it at our discretion. Annual plans, and any plan paid for a period longer than one month, can be changed only at the end of the current period. Downgrades take effect at the end of the current Billing Period; you keep your existing plan until then, and no refund is made for the remainder. If you switch the same plan from monthly to annual billing, the time you have already paid for is kept and the new Billing Period is added after it.

5.6 Team Seats
The Team plan includes the number of seats stated on the pricing page. Where additional seats are offered, they are charged as stated there. The account holder is responsible for all charges for the Workspace.

5.7 Failed Payments
If a renewal payment fails, we will notify you and retry the charge over the following several days, and your access continues during that retry period. If payment still cannot be completed, your paid plan ends as described in Section 4.3.

5.8 Price Changes
We may change our prices. We will give you at least 7 days' notice before a price change applies to your subscription. The new price applies from your first renewal after the notice period; you can cancel before then. A price change never affects a Billing Period you have already paid for.

Questions about billing? See How to Contact Us.

6.1 Cancel Anytime
Go to Account → Billing & purchases and click Cancel subscription, or email support@ainna.ai. Your access continues until the end of the current Billing Period; your plan then ends as described in Section 4.3. There are no lock-ins and no cancellation fees.

6.2 Refunds
Monthly plans: no refunds for the remainder of a Billing Period after you cancel. Annual plans: no pro-rata refunds for unused months. The free trial is the evaluation; subscribe when you have seen what Ainna does with your own idea. The only exceptions are those in Sections 6.3, 6.4, and 16.3, and any refund the law requires.

6.3 Technical Failures
If a failure on our side prevents you from using a material part of what you paid for, tell us at support@ainna.ai and we will make it right with a credit or a refund proportionate to the affected period.

6.4 Consumer Right of Withdrawal
If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from a subscription within 14 days of purchasing it, without giving a reason, by telling us clearly (an email to support@ainna.ai is enough). When you subscribe, you ask us to start providing the Service immediately rather than after the 14-day period. If you withdraw within 14 days, we will refund what you paid less an amount proportionate to the Service provided up to the time you told us. Where you have downloaded Documents during those 14 days, you acknowledge that you requested immediate delivery of that digital content and that your right of withdrawal does not apply to it. This section applies to consumers only, not to businesses or to individuals acting for business purposes.

6.5 No Refunds for Violations
If your account is suspended or terminated because you violated these Terms, you are not entitled to a refund of prepaid fees or of any remaining part of your plan.

Questions about cancellation or refunds? See How to Contact Us.

7.1 Your Inputs
You retain all ownership rights in your Inputs. The ideas, problems, business information, and other content you provide to Ainna remain yours. You grant us a limited, non-exclusive license to host, process, and display your Inputs, and to generate Outputs from them, solely to provide the Service to you and to operate and secure the platform. This license ends when you delete the relevant content or close your account, except for the records described in Section 3.6.

7.2 Your Outputs
The ideas, strategies, analysis, and substance within your Outputs belong to you. You may use, modify, and share your Outputs for your own business purposes: investor pitches, internal presentations, stakeholder alignment, engineering handoff. Teams within your organization may reuse Outputs as templates for future internal work. Once you download a Document, it is yours to keep regardless of the status of your account.

7.3 The Methodology Boundary
The frameworks, scoring model, document architectures, templates, and other structures of The Innovation Mode embedded in your Outputs remain ours. You may not extract, rebrand, or resell those structures as templates, frameworks, methodologies, or deliverables for third parties. Using Ainna to produce deliverables for clients requires a commercial license (Section 9.5).

7.4 Contributions by Members and Panelists
Content contributed to an Opportunity by a Member or a Panelist becomes part of that Opportunity and belongs to the account holder as its Inputs and Outputs, as set out in Section 8.

7.5 No Training on Your Data
We do not use your Inputs or Outputs to train, fine-tune, or improve any AI model, ours or anyone else's. Your content is processed to generate your Outputs and to operate and secure the Service, and for nothing else. It is never shared with other users and never used to improve results for other users. The AI providers we use are contractually prohibited from using your content to train their models. We may analyze conversations with automated methods, in aggregate, to assess and improve the quality of Ainna's guidance; that is not model training, retains only aggregate quality indicators, and does not surface your content to anyone.

7.6 Your Branding
When you upload Your Branding, you grant us a limited license to incorporate it into your Outputs. You represent that (a) you own or have the rights needed to use Your Branding; (b) it does not infringe any third party's intellectual property or other rights; (c) you are authorized to use it in connection with the concepts you document; and (d) its use complies with applicable law. We do not verify branding you upload. You are solely responsible for any claim arising from branding you do not have the right to use. If you are unsure, do not upload it.

7.7 Your Responsibilities
You are solely responsible for your Inputs and for how you use your Outputs. This includes making sure that your Inputs do not infringe third-party rights, that you are entitled to share the information you provide, and that your Inputs do not include material you are prohibited from disclosing under a confidentiality agreement, trade secret protection, or regulation. Keep out personal data that the analysis does not need, and do not submit special categories of personal data, health records, payment card numbers, credentials, or material non-public information about listed companies. We have no obligation to review or monitor your content.

7.8 Downloaded Files
Once you download an Output, you are responsible for its security, storage, and distribution. Outputs may contain commercially sensitive assessments and business concepts. We have no control over, and no responsibility for, files after you download them; use appropriate security when storing and sharing them.

7.9 Documents Are Generated on Demand
We do not store generated Document files on our servers. Each Document is rendered from your Opportunity data when you download it, and the only copy is the one you download. While the Opportunity exists and your plan includes Document generation, you can generate it again. We cannot recover a Document file you have lost, and we are not liable for loss of downloaded files.

Questions about ownership? See How to Contact Us.

8.1 Workspaces
A Team plan creates a Workspace owned by the account holder, which is the organization or individual that subscribed. The Administrator invites and removes Members, manages permissions, seats, and shared branding, and is responsible for the Workspace.

8.2 Members
Each Member must accept these Terms and comply with them individually. The account holder is responsible for its Members' use of the Service and for making sure Members are aware of these Terms.

8.3 Ownership and Visibility in a Workspace
All content in a Workspace belongs to the account holder as its Inputs and Outputs, whichever Member created it. Administrators can view, reassign, and delete any content in the Workspace, including content created by other Members, because the Workspace is a shared space that belongs to the account holder. When a Member is removed or leaves, their access ends and the content stays in the Workspace. If you are a Member, do not put anything into a Workspace that you are not willing for the account holder to own and see.

8.4 The Panel
On plans that include it, you can invite Panelists to assess an Opportunity independently of the Judge. Panelists see the content of that Opportunity that the Panel feature makes available to them, for the purpose of assessing it. A Panelist is an external reviewer, outside your account, whether or not they have their own Ainna account. Before accessing the Opportunity, a Panelist is shown, and must accept, our Reviewer Terms (together with these Terms and our Privacy Policy) on a dedicated acceptance screen, and their access is limited to assessing that Opportunity. The Reviewer Terms set out what each Panelist agrees to, including confidentiality and that they gain no ownership of your idea; you can rely on those commitments. A Panelist receives no other access to your account or Workspace.

8.5 Your Responsibility for Panelists
You choose whom to invite. You are responsible for that choice, for any confidentiality arrangement you want in place with your Panelists, and for having the right to give us their names and email addresses. You are also responsible for what you send a Panelist: by inviting someone to review an Opportunity, you confirm that the content you are sharing with them is not offensive, harassing, unlawful, or otherwise harmful, and you accept responsibility if it is. We do not select, vet, or supervise Panelists, we do not pre-screen the content you send them, and we are not responsible for what a Panelist does with the content you share or for the quality, accuracy, or independence of a Panelist's assessment.

8.6 Panelist Contributions
By contributing an assessment or comment, a Panelist grants the account holder the right to use it as part of the Opportunity and its Outputs, and grants us the license in Section 7.1. A Panelist's assessment is that Panelist's own opinion. It is not advice from us, and we do not endorse it.

8.7 Disagreement Is a Feature
Where a Panelist's assessment and the Judge's assessment diverge, Ainna shows the disagreement rather than resolving it. The decision is yours.

8.8 Data Processing on a Team Plan
If you use a Team plan and, through it, provide us with personal data that your organization controls (for example, personal data within your Inputs or about your Members), you act as the data controller for that data and we act as your processor. That processing is governed by our Data Processing Agreement, which forms part of these Terms for Team customers and which you accept when you subscribe to a Team plan. Our Privacy Policy continues to govern the personal data for which we are the controller.

8.9 Invitation Links
A Panel invitation link lets a person request access to the Opportunity you are sharing. To gain access, they must sign up and confirm an email address by one-time code. This step verifies that a person controls an email address; it does not verify their identity or that they are the person you intended to invite. As a result, anyone you send the link to, and anyone who otherwise obtains it, may be able to gain access by completing that step. You are solely responsible for how you distribute and safeguard invitation links, including sending them only to people you intend and keeping them out of places where others could find them. You can disable an invitation link at any time, which prevents further access through it. Innovation Mode Limited is not responsible for access to, or exposure of, an Opportunity that results from your sharing or forwarding a link, or from your failure to safeguard or disable it.

Questions about teams or the Panel? See How to Contact Us.

9.1 The Ainna Platform
The Ainna platform, including its software, source and object code, orchestration, prompts, scoring model and calibration, templates, document architectures, user interface, graphics, logos, and patent-pending assessment technology, is owned by Innovation Mode Limited and protected by copyright, trademark, patent, trade secret, and other intellectual property laws. The AI models Ainna calls are provided by third parties and remain theirs. These Terms grant you no ownership rights in the platform.

9.2 The Innovation Mode
The Innovation Mode is a published methodology; anyone may read the books. Ainna's implementation of it, including how the framing conversation is conducted, how the assessment model is applied and calibrated, and how Documents are structured, is proprietary and confidential to us, and the structures it leaves in your Outputs remain ours (Section 7.3). Nothing in the published books or in these Terms grants a right to replicate Ainna's implementation.

9.3 What You May Not Do
You agree that you will not:

• Reverse engineer, decompile, or attempt to derive the source code, prompts, orchestration, scoring logic, or other underlying components of the Service

• Extract, rebrand, or resell the frameworks, templates, document structures, or methodology embedded in Outputs as your own products or deliverables

• Use automated tools, scripts, bots, or scrapers to access, extract, or download data from the Service beyond normal authorized use

• Create derivative works of the Service, The Innovation Mode implementation, or any component of either

• Remove or obscure any copyright, trademark, or other proprietary notice

• Use the Service to build, train, or improve a competing product, service, methodology, or AI model

• Resell, sublicense, rent, or share access to the Service, including by sharing account credentials

• Probe, scan, or test the vulnerability of the Service, or circumvent any security, authentication, rate-limiting, or access-control measure

Any of these is a material breach of these Terms and may result in immediate termination without refund, civil liability, and, where applicable, criminal prosecution.

9.4 Feedback
If you give us suggestions, ideas, or other feedback about Ainna, you grant us a perpetual, worldwide, royalty-free, irrevocable, sublicensable license to use and incorporate it into our products and services without compensation or attribution.

9.5 Commercial Licensing
The Plans are for your own business purposes and those of your organization. If you are an agency, consultancy, or freelancer producing deliverables for clients, you need a commercial license. Contact team@ainna.ai to arrange one. Using a standard plan for client work without a commercial license is a violation of these Terms.

Questions about intellectual property? See How to Contact Us.

10.1 Permitted Use
Ainna is built for legitimate business purposes: framing and assessing product opportunities, brainstorming, market and competitive analysis, and generating the documents to present them. You agree to use the Service only for those purposes, in compliance with these Terms and applicable law.

10.2 How We Handle Your Content
We do not read your content as a matter of course, and no one at Innovation Mode Limited reviews your work to study it. Automated systems do process it: the safety systems operated by our AI providers screen prompts and responses, and we may run the aggregate quality analysis described in Section 7.5. Human access to your content is limited to the exceptions in Section 10.4.

10.3 Built-In Safeguards
Ainna is configured to decline requests for inappropriate or harmful content, and the AI models it uses include guardrails designed to prevent misuse. No safeguard is infallible. You agree not to attempt to circumvent, bypass, or manipulate these safeguards by adversarial prompting, prompt injection, or any other technique.

10.4 Limited Exceptions
In exceptional circumstances only, we may access or review account activity, Inputs, or Outputs where reasonably necessary to:

• investigate a specific report of abuse, prohibited use, or a violation of these Terms;

• comply with a legal obligation, court order, or regulatory requirement;

• investigate a security incident, suspected fraud, or unauthorized access affecting your account or the Service;

• assess a specific quality or safety concern raised by a user or detected by our systems; or

• protect the rights, safety, or property of Innovation Mode Limited, our users, or third parties where we reasonably believe there is a risk of harm.

Any such review is limited to the specific concern, conducted only to the extent necessary, never used for AI model training, and not shared with third parties except as required by law.

10.5 Prohibited Content
You may not use Ainna to generate, request, or process content that is:

• Sexual, pornographic, or sexually explicit

• Violent, threatening, or inciting harm to any individual or group

• Hateful, discriminatory, or harassing on the basis of race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic

• Malicious, including content designed to facilitate malware, phishing, scams, or fraud

• Illegal, or promoting illegal activity in any applicable jurisdiction

• Defamatory, libelous, or fraudulent

• Infringing on the intellectual property or other rights of any third party

• Deliberately deceptive, intended to mislead investors, stakeholders, regulators, or the public with knowingly false information

• Designed to circumvent safeguards, including adversarial prompts, jailbreaks, or prompt injection

• Using branding, logos, or trademarks you do not own or have authorization to use

10.6 Prohibited Conduct
You also may not:

• Share your account credentials or allow unauthorized access to your account

• Attempt to circumvent usage limits, Opportunity allocations, rate limiting, or access controls

• Interfere with, disrupt, or impose an unreasonable load on the Service or its infrastructure

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

• Invite Panelists or Members to content you have no right to share with them

• Use a standard plan for client work without a commercial license (Section 9.5)

10.7 Your Responsibility for Circumvented Content
If you cause Ainna to generate prohibited content, intentionally or by circumventing its safeguards, you bear sole responsibility for that content and its consequences. Because we do not routinely monitor your content, you are responsible for making sure your use of Ainna complies with these Terms and applicable law. We disclaim any liability for content generated through manipulation, adversarial prompting, or circumvention of our safeguards.

Questions about acceptable use? See How to Contact Us.

PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS LIMITATIONS AND DISCLAIMERS THAT AFFECT YOUR RIGHTS AND RESPONSIBILITIES.

11.1 AI-Generated Content
Ainna combines third-party AI models with proprietary frameworks, structured guardrails, and The Innovation Mode methodology. AI technology has inherent limitations, and all Outputs, including framings, assessments, scores, narratives, competitive landscapes, persona profiles, market sizing, recommendations, and Documents, may contain errors, inaccuracies, biases, omissions, unverified assertions, or outdated information. AI models can generate specific claims, statistics, company names, and market figures that appear detailed and authoritative but are partially or entirely fabricated. The specificity or confidence of a statement in an Output is not an indicator of its accuracy. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND CRITICALLY EVALUATING ALL OUTPUTS BEFORE ANY USE. You agree that you will not rely on any Output as a sole source of truth or as a substitute for professional advice, and that you will apply human review and independent verification before acting on, sharing, or presenting any Output. Treat Outputs as starting points that require your professional judgment, not as validated conclusions.

11.2 Scores, Verdicts, and Recommendations Are Not Validation
The Opportunity Score, the Judge's dimension scores, narratives, recommended next steps, and any other assessment Ainna produces are AI-generated analysis, not market validation, business validation, or predictions of success. A high score does not mean an opportunity will succeed; a low score does not mean it will fail. Assessments are produced by applying a structured model to the information you provided, combined with AI reasoning, and they do not account for facts outside that information, including market conditions, regulatory requirements, or competitive dynamics unknown to the system. They exist to surface considerations, challenge assumptions, and structure your thinking, not to replace your judgment or substitute for customer research, market testing, or expert analysis. Do not treat any score, verdict, or recommendation as an endorsement, a guarantee, or a reliable prediction of commercial viability. Ainna's analysis of a concept is not an endorsement, validation, or approval of it by Innovation Mode Limited, and you may not represent or imply otherwise.

11.3 Panel Assessments
Assessments contributed by Panelists are the personal opinions of the people you invited. We do not select, verify, or supervise Panelists. Their assessments are not advice from us, are not endorsed by us, and call for the same judgment on your part as any other input to your decision.

11.3.1 Content Shared with Panelists
Our safeguards are designed to prevent the creation of offensive or harmful content, but no safeguard is perfect, and it is possible for such content to be created and then shared with a Panelist through the Panel. When you invite a Panelist, the content they see is the content you chose to share, not content generated or endorsed by us. You, not Innovation Mode Limited, are responsible for anything offensive, harmful, or unlawful that you share with a Panelist, and for any harm it causes them. A Panelist can decline or stop a review at any time and can report a concern to us as described in our Reviewer Terms.

11.4 No Ethical, Safety, or Regulatory Assessment
Ainna may touch on ethics, user safety, regulatory environments, or societal impact when analyzing a concept. That analysis is not an ethical review, a safety assessment, a regulatory compliance check, or a clearance of any kind. Products in regulated or sensitive fields, including healthcare, medical devices, pharmaceuticals, biotechnology, finance, insurance, education, children's products, food, agriculture, energy, defense, weapons, surveillance, law enforcement technology, autonomous systems, and dual-use technologies, require review by qualified professionals. Ainna cannot determine whether a product complies with laws, regulations, standards, or ethical norms. Ainna is configured to surface risks and regulatory considerations where it identifies them, but a failure to flag a risk does not mean the risk does not exist. You are solely responsible for obtaining the regulatory approvals, legal opinions, ethical reviews, and safety assessments your product needs. Ainna's willingness to analyze a concept, or a favorable assessment on any dimension, does not imply that the concept is legal, ethical, safe, or appropriate to pursue. You are the decision-maker; Ainna structures and informs your thinking, it does not substitute for it. Ainna is not a source of medical, health, safety, legal, or crisis advice, and nothing it produces should be relied on as such. If you are dealing with a medical, safety, or personal emergency, do not rely on Ainna; contact a qualified professional or your local emergency services.

11.5 Market Data, Competitive Analysis, and Projections
Outputs may include market sizing (TAM/SAM/SOM), competitive landscapes, persona profiles, financial projections, and growth forecasts. THIS CONTENT IS AI-GENERATED AND MAY BE INACCURATE, INCOMPLETE, OUTDATED, OR BASED ON FLAWED ASSUMPTIONS. Competitive landscapes are built from AI reasoning, not verified market research; persona profiles are hypothetical constructs, not validated user research; market sizing uses AI-estimated figures with visible assumptions, and those assumptions may be wrong. We do not verify or warrant any market data, statistic, projection, persona attribute, or competitive position. Competitive analyses may name real companies and describe their products and market positions; those descriptions may be inaccurate or outdated, and you must verify them independently before presenting them to anyone. You are solely responsible for any consequences of distributing inaccurate information about third parties. More generally, before you publish or share an Output, you are responsible for reviewing it for anything that could infringe a third party’s rights or harm a third party, including statements about identifiable people or companies and any material that may be subject to copyright or other rights.

11.6 Information Currency
Ainna's analysis is generated by AI models with knowledge cutoffs and without access to all current information. Outputs may not reflect recent market conditions, competitor moves, regulatory changes, pricing shifts, or other developments. You are responsible for verifying that any data or factual claim in an Output is current and complete before relying on it.

11.7 Intellectual Property Outputs
Where Ainna produces Outputs relating to intellectual property, such as invention descriptions or patent-related drafts, those Outputs are working material, not legal advice, not a patentability opinion, and not a prior-art search. We treat your Inputs as confidential in accordance with these Terms and our Privacy Policy, but we cannot advise you on patent or trademark law. Whether, when, and how to disclose or protect an invention are questions for a qualified patent attorney, and you are responsible for the timing and manner of any disclosure you make.

11.8 Material Business Decisions
You agree not to use Outputs as the sole or primary basis for material business decisions, including investment, fundraising, market entry, product development commitments, hiring, partnerships, or regulatory compliance, without independent professional advice and your own due diligence. Ainna supports and structures your strategic thinking; it does not make decisions for you and does not replace the professional counsel, market research, and independent validation that material decisions require.

11.9 AI-Generated Visuals
Documents may include AI-generated images and visual elements. They are illustrative, not representative, and may contain inaccuracies or artifacts that do not reflect your product, market, or users. Review and replace any visual that does not meet your standards before presenting a Document.

11.10 No Professional Advice
AINNA IS AN AI SYSTEM FOR PRODUCT INNOVATION, NOT A PROFESSIONAL ADVISER. Outputs are not, and should not be construed as, financial, investment, legal, tax, accounting, regulatory, or ethical advice, or any other professional advice. Consult qualified professionals for decisions in those areas. Innovation Mode Limited is not licensed or authorized to give professional advice of any kind.

11.11 No Financial or Investment Advice
OUTPUTS ARE STRATEGIC TOOLS, NOT RECOMMENDATIONS TO INVEST, FUND, OR MAKE FINANCIAL DECISIONS. Nothing in an Output is a recommendation or solicitation to invest in, fund, acquire, or financially support any product, company, or venture, including your own. Outputs help you frame and communicate an opportunity; they do not validate its financial merit. We disclaim liability for investment losses, failed fundraising, or financial decisions made in reliance on Outputs.

11.12 No Guarantee of Results
WE MAKE NO GUARANTEE OF BUSINESS OUTCOMES. Using Ainna does not guarantee funding, product success, market acceptance, revenue, or any other result. The usefulness of Outputs depends on the quality and completeness of your Inputs and on your own review, refinement, and validation.

11.13 Your Interpretation and Use
You are solely responsible for how you interpret Outputs and for every decision you make based on them. If an interpretation leads to adverse consequences, whether because an Output was misleading, because you drew conclusions beyond what it stated, or because you applied it to a context Ainna was not evaluating, that responsibility is yours.

11.14 Disclaimer of Liability for Losses
TO THE FULLEST EXTENT PERMITTED BY LAW, INNOVATION MODE LIMITED IS NOT LIABLE FOR ANY:

• Financial loss, business loss, loss of profits, revenue, or anticipated savings

• Investment losses or failed fundraising arising from reliance on Outputs

• Loss of contracts, business opportunities, or goodwill

• Reputational damage arising from your use or distribution of Outputs

• Loss arising from decisions made on the basis of Outputs, Panel assessments, or Ainna's recommendations

• Loss arising from inaccuracies in scores, assessments, market data, projections, competitive analyses, persona profiles, or any other analytical content

• Loss arising from a failure to identify ethical, safety, regulatory, or legal issues with a concept

• Third-party claims arising from your use, presentation, or distribution of Outputs

YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AND ALL OUTPUTS AT YOUR OWN RISK.

11.15 Data Loss and Service Reliability
WE ARE NOT LIABLE FOR LOSS OF DATA, CONTENT, OR OUTPUTS, whether caused by system failure, software defect, cyberattack, service interruption, account termination, inactivity-based deletion, your own deletion, or any other cause. You are responsible for keeping copies of anything you want to preserve, including the Document files you download.

11.16 Third-Party Reliance
You are solely responsible for how you present, share, or distribute Outputs to third parties. If you present a pitch deck to investors, share a PRD with colleagues, or distribute any Output to anyone, you assume all responsibility for that content, and we have no liability for any claim arising from a third party's reliance on it.

11.16.1 Shared Links
The same applies to Panel invitation links: as described in Section 8.9, you control who receives a link and can disable it at any time, so you are responsible for how you distribute and safeguard it. We are not liable for loss, exposure, or disclosure of an Opportunity resulting from your sharing, forwarding, or failing to secure or revoke an invitation link.

11.17 "As Is" Provision
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY ABOUT THE SERVICE OR OUTPUTS, THEIR PERFORMANCE, ACCURACY, SECURITY, SUITABILITY FOR YOUR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT OUTPUTS WILL BE UNIQUE. USERS WHO PROVIDE SIMILAR INPUTS MAY RECEIVE SIMILAR OR OVERLAPPING OUTPUTS, AND AINNA'S FRAMEWORKS AND RECOMMENDATIONS ARE NOT EXCLUSIVE TO ANY USER.

Questions about these disclaimers? See How to Contact Us.

12.1 Limitations
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• INNOVATION MODE LIMITED IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, WHATEVER THE CAUSE OF ACTION OR THEORY OF LIABILITY.

• THIS INCLUDES DAMAGES ARISING FROM RELIANCE ON AI-GENERATED OUTPUTS, SCORES, ASSESSMENTS, OR RECOMMENDATIONS; PANEL ASSESSMENTS; MARKET DATA, PROJECTIONS, OR ANALYTICAL CONTENT; FAILED INVESTMENTS OR FUNDRAISING; THIRD-PARTY RELIANCE ON YOUR OUTPUTS; DATA LOSS, INCLUDING THROUGH RETENTION AND DELETION POLICIES; FAILURE TO IDENTIFY ETHICAL, SAFETY, REGULATORY, OR LEGAL ISSUES; OR ANY BUSINESS DECISION MADE USING THE SERVICE.

• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) €100.

• THESE LIMITATIONS APPLY WHETHER THE CLAIM IS IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND TO ALL ASPECTS OF THE SERVICE, INCLUDING THE INNOVATION MODE METHODOLOGY, THE JUDGE, THE PANEL, DOCUMENT GENERATION, AND ANY RELATED FEATURE.

12.2 Exceptions
Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) our gross negligence or willful misconduct; (d) breach of our obligations regarding your personal data under the GDPR; or (e) any other liability that cannot be excluded or limited under applicable law, including Irish and EU consumer protection law where it applies to you.

12.3 Basis of the Bargain
These limitations reflect a reasonable allocation of risk between you and us, given the price of the Service and the nature of AI-generated analysis, and are a fundamental part of the basis on which we provide it.

Questions about liability? See How to Contact Us.

13.1 Your Indemnity
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Innovation Mode Limited and its directors, officers, employees, agents, and affiliates from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

(a) your use of the Service, your Inputs, or your Outputs;

(b) your breach of these Terms, or a breach by your Members or Panelists;

(c) your violation of any law or of any third party's rights, including intellectual property, privacy, and data protection rights;

(d) your presentation, distribution, or sharing of Outputs with anyone, and any third party's reliance on them;

(e) any investment, funding, or business decision made by you or others in reliance on Outputs, Panel assessments, or Ainna's recommendations;

(f) your use of branding, logos, trademarks, or company names you do not have the right to use;

(g) content you share with Members or Panelists, and their use of it, including any claim by a Panelist or other recipient that content you shared was offensive, harassing, harmful, or unlawful;

(h) your use of a standard plan for client work without a commercial license, or any extraction, rebranding, or resale of The Innovation Mode frameworks or templates;

(i) any attempt to circumvent the Service's safeguards or limits, and any content generated by doing so; or

(j) any dispute between you and a third party relating to your use of the Service; or

(k) any product, service, or decision you develop, launch, or pursue in reliance on an Output, and any harm it causes to any third party.

13.2 Process
We will notify you promptly of any claim subject to indemnification. You may not settle a claim without our prior written consent. We may, at our own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us.

13.3 Survival
Your indemnification obligations survive termination of these Terms and of your use of the Service.

Questions about indemnification? See How to Contact Us.

14.1 Termination by You
You can close your account at any time as described in Section 3.7, and cancel a paid plan at any time as described in Section 6.1.

14.2 Suspension by Us
We may suspend your access immediately and without prior notice if:

• We reasonably believe you have violated these Terms or applicable law

• We detect suspicious, fraudulent, or unauthorized activity on your account

• You attempt to circumvent our safeguards, limits, security, or access controls

• You use a standard plan for client work without a commercial license, or extract, rebrand, or resell The Innovation Mode frameworks or templates

• Your use poses a risk to the Service, other users, or third parties

• We are required to do so by law, regulation, court order, or legal process

• Fees remain unpaid after the grace period in Section 5.7

14.3 Termination by Us
We may terminate your account if (a) you materially breach these Terms; (b) you commit repeated violations; (c) you engage in conduct prohibited by Section 9 or Section 10; (d) the law requires it; or (e) we discontinue the Service. Where practicable we will give notice before terminating, but we are not obliged to. If we discontinue the Service, we will give reasonable notice and refund any prepaid fees for the period after discontinuation.

14.4 Effect of Suspension or Termination
On suspension or termination: (a) your right to use the Service ends; (b) you lose access to your account, your Inputs, and the ability to generate Documents; and (c) we may delete your data as described in Section 3.6. If your account is terminated for violating these Terms, you forfeit all prepaid fees and any remaining access period without refund. Documents you have already downloaded remain yours.

14.5 Export Before You Go
Before closing your account, generate and download any Documents you wish to keep. For an export of the text content of your Opportunities (framings, assessments, and analyses), contact privacy@ainna.ai. Once your account is closed or terminated, we cannot recover your data and have no obligation to do so.

14.6 Survival
Sections 1 (Definitions), 7 (Your Content & Ownership), 8.3 (Ownership and Visibility in a Workspace), 9 (Our Intellectual Property), 10 (Acceptable Use), 11 (Important Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 15 (Third-Party Services), 17 (Dispute Resolution), and 20 (General Provisions) survive termination, together with any other provision that by its nature should survive.

Questions about suspension or termination? See How to Contact Us.

15.1 Services We Rely On
Ainna uses the following third-party services to provide the Service:

• Sign-in — LinkedIn (OAuth) or your email address. LinkedIn verifies who you are; we send it none of your data, receive only your name, email address, and profile picture, never see your credentials, and never post on your behalf.

• Payments — Stripe. We never see or store your full card details. Stripe is PCI DSS compliant.

• Cloud infrastructure — Microsoft Azure. Your data is stored in EU regions and is encrypted in transit and at rest.

• AI processing — Third-party AI providers, named in our Privacy Policy, process your content to generate responses. They are contractually prohibited from using your content to train their models. Under their own terms they may retain request data for a limited period for security and abuse monitoring. AI providers may be located outside the European Economic Area; transfers are made under the safeguards described in our Privacy Policy. We send only the content needed to generate a response. Document assembly runs in our own infrastructure; generated Document files are not sent to AI providers and are not stored.

15.2 Third-Party Terms
Your use of a third-party service through Ainna may be subject to that provider's terms and privacy policy.

15.3 No Warranty for Third Parties
We are not responsible for the availability, security, performance, or practices of third-party services, and we are not liable for loss arising from their failures, outages, or changes.

15.4 Changes to Third-Party Services
Third-party providers may change, suspend, or discontinue their services. If a service essential to Ainna becomes unavailable, we will work to find an alternative, but we cannot guarantee uninterrupted functionality.

Questions about third-party services? See How to Contact Us.

16.1 Events Beyond Our Control
We are not liable for any failure or delay in performing our obligations that results from circumstances beyond our reasonable control, including natural disasters; epidemics and public health emergencies; war, terrorism, civil unrest, or government action; cyberattacks or security breaches beyond industry-standard protections; failure or withdrawal of third-party services, including cloud, AI, authentication, or payment providers; internet, telecommunications, or power failures; labor disputes; and regulatory or legal changes affecting AI services or data processing.

16.2 What We Will Do
In such an event we will notify affected users as soon as reasonably practicable, use reasonable efforts to mitigate the impact and restore the Service, and resume performance as soon as the event is resolved.

16.3 Extended Events
If such an event makes the Service unavailable for more than 60 consecutive days, either of us may terminate an affected paid plan by written notice, and we will refund prepaid fees pro rata for the period of unavailability.

16.4 Data
We are not liable for loss of data, Inputs, Documents, or Outputs resulting from such an event. Keep your own copies of anything you want to preserve.

Questions about service disruptions? See How to Contact Us.

17.1 Talk to Us First
Most disputes can be resolved without lawyers. Before starting formal proceedings, you agree to contact us at legal@ainna.ai and give us 30 days to resolve the matter with you. This step is a prerequisite to any formal action.

17.2 Governing Law
These Terms are governed by the laws of Ireland, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.3 Jurisdiction
Disputes arising from these Terms or your use of the Service are subject to the exclusive jurisdiction of the courts of Ireland, and you submit to that jurisdiction, subject to Section 17.4.

17.4 Consumer Rights
If you are a consumer in the European Union, you also benefit from the mandatory consumer protection laws of your country of residence, and you may be entitled to bring proceedings in the courts of that country. Nothing in these Terms limits any right you have under applicable law that cannot be waived. Alternative dispute resolution bodies may be available to you in your country of residence.

17.5 Time Limit for Claims
To the extent permitted by law, any claim arising from these Terms or your use of the Service must be brought within twelve (12) months after the cause of action arises, or it is permanently barred. This limit does not apply where the law prohibits it, including under EU consumer protection rules.

17.6 Costs
Each party bears its own costs and legal fees in any dispute, unless a court orders otherwise or applicable law requires a different allocation.

17.7 Injunctive Relief
We may seek injunctive or other equitable relief in any competent court to protect our intellectual property, including The Innovation Mode implementation and our patent-pending technology, without first following Section 17.1.

Questions about dispute resolution? See How to Contact Us.

18.1 Ainna Fellows
Ainna runs a referral program, Ainna Fellows, through which users can refer others and earn rewards. The current rewards, tiers, and eligibility rules are published on our website and in your account settings, and participation is subject to these Terms and those published rules.

18.2 Fair Play
Rewards are for genuine referrals. We may withhold or reverse rewards obtained through self-referral, fake or duplicate accounts, misrepresentation, or any other abuse of the program.

18.3 Changes
We may change, suspend, or end the program at any time. Changes do not retroactively remove rewards you have already earned.

Questions about the referral program? See How to Contact Us.

19.1 Special Terms on Request
We welcome requests from universities, educators, researchers, and student program leaders who want to use Ainna for teaching, student venture programs, hackathons, or research. We consider special terms for educational use case by case.

19.2 How It Works
Contact team@ainna.ai with details of your course or program. Unless and until we agree separate written terms with you, these Terms apply in full to any educational use, including the age requirement in Section 2.3.

Questions about academic use? See How to Contact Us.

20.1 Changes to These Terms
We may update these Terms to reflect changes in the Service, the law, or our business. For changes that reduce your rights or increase your obligations, we will notify you by email or through the Service at least 7 days before they take effect. Other changes, such as clarifications, additions that only benefit you, and changes required by law or for security, take effect when posted, with the updated date shown at the top of these Terms. Continued use of Ainna after a change takes effect is acceptance of the revised Terms; if you do not agree, cancel any paid plan and stop using the Service before that date. A Billing Period you have already paid for is honored under the Terms in effect when you paid.

20.2 Entire Agreement
These Terms, our Privacy Policy, and any written agreement we have made with you for Enterprise, academic use, or commercial licensing form the entire agreement between you and Innovation Mode Limited about the Service and replace all earlier agreements and understandings. Where a separate written agreement conflicts with these Terms, the separate agreement prevails for its scope.

20.3 Severability
If any provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent needed to make it enforceable or, if that is not possible, severed. The remaining provisions continue in full force.

20.4 No Waiver
If we do not enforce a right or provision, that is not a waiver of it. A waiver must be in writing and signed by an authorized representative of Innovation Mode Limited.

20.5 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in a merger, acquisition, restructuring, or sale of assets; your rights under these Terms will not be diminished by such an assignment.

20.6 Relationship
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

20.7 Third-Party Beneficiaries
These Terms confer no rights on any third party, except that our directors, officers, employees, agents, and affiliates are intended beneficiaries of the limitation of liability and indemnification provisions.

20.8 Electronic Communications
By using Ainna you consent to receive electronic communications from us, including account notifications, billing information, retention and inactivity notices, and updates to these Terms. Electronic communications satisfy any legal requirement that a communication be in writing.

20.9 Notices to Us
Legal notices to Innovation Mode Limited must be sent by email to legal@ainna.ai or by post to our registered office at 51 Bracken Road Dublin 18, D18 CV48, DUBLIN.

20.10 Export Controls and Sanctions
You represent that you are not located in, and are not a national or resident of, a country subject to comprehensive sanctions of the European Union, the United Nations, or the United States, and that you are not on any EU, UN, US, or Irish sanctions list. You will comply with all applicable export control and sanctions laws in using the Service.

20.11 Publicity
We will not use your name, logo, or the fact that you use Ainna in any public material without your prior consent.

20.12 Language
These Terms are written in English. If we provide a translation, the English version prevails in case of conflict.

20.13 Headings
Section headings are for convenience only and do not affect interpretation.

Questions about these Terms? See How to Contact Us.

Ainna is an AI system. Its framings, scores, narratives, analyses, and Documents are generated by AI, and like all AI they can be incomplete, out of date, or wrong, however confident they read. Ainna exists to structure and accelerate your thinking, not to replace it.

The judgment stays with you. You decide what to accept, what to question, and what to act on, and you are responsible for verifying anything that matters before you rely on it, share it, or build on it. This is set out in full in Section 11.

Ainna is built to make that judgment better, not to bypass it. The Judge gives you an assessment with its reasoning attached so you can interrogate it rather than take it on faith, and the Panel lets you bring in the people whose judgment you trust — co-founders, advisors, domain experts, target users — to assess the same opportunity independently before you commit. Keeping you and your experts in the loop is not a limitation of Ainna; it is the design, and it is what makes the verdict worth trusting.

Questions about how to use Ainna? See How to Contact Us.

Use the address that matches your question; you will hear back faster.

Support & Billing

For help using Ainna, billing questions, or to report a bug (you can also use Report a Bug in your account menu):

Email support@ainna.ai

General Inquiries

Email hello@ainna.ai

Sales, Commercial Licensing & Academic Programs

For Team and Enterprise inquiries, commercial licensing, or academic terms:

Email team@ainna.ai

Privacy & Data Requests

For data access, export, deletion requests, or privacy concerns:

Email privacy@ainna.ai

Security

To report a security concern or suspected account compromise:

Email security@ainna.ai

Legal

For legal notices or dispute resolution:

Email legal@ainna.ai

Response Times

• Support requests: we aim to respond within 24 hours on business days

• Privacy requests: within 30 days, or sooner where the law requires

• Security concerns: acknowledged within 24 hours

Subscribers receive priority support.

Our Details

Innovation Mode Limited

Company Registration Number: 785034

Registered Office: 51 Bracken Road Dublin 18, D18 CV48, DUBLIN

Ireland