Terms of Service

In these Terms, the following words have specific meanings:

"Ainna" means the Ainna platform accessible at ainna.ai, including all associated software and services provided by Innovation Mode Limited.

"Company," "we," "us," "our" refers to Innovation Mode Limited, a company registered in Ireland (Company Registration Number: 785034), with registered office at 51 Bracken Road Dublin 18, D18 CV48, DUBLIN.

"You," "your," "user" refers to the individual or entity accessing or using Ainna.

"Service" means the Ainna platform, including our AI-powered opportunity discovery tools, document generation capabilities, and all related features and functionality.

"Inputs" means all information, ideas, data, and content you provide to Ainna during your use of the Service.

"Outputs" means all documents, presentations, assessments, and other materials generated by Ainna based on your Inputs.

"Product Pack" means a complete documentation suite generated by Ainna, which may include pitch decks, PRDs, executive summaries, and related strategic materials.

"The Innovation Mode" refers to our proprietary methodology and strategic frameworks that underpin Ainna's opportunity assessment and document generation capabilities.

"Idea" means a product framing session within Ainna, including all associated conversations, assessments, and generated Outputs for a single product concept.

Questions about these definitions? See How to Contact Us.

2.1 Acceptance of Terms
By creating an account, accessing the Service, making a purchase, or using Ainna in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

2.2 Authority to Bind
If you are using Ainna on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In such cases, "you" refers to both you individually and the organisation you represent.

2.3 Age Requirement
You must be at least 18 years old to use Ainna. The Service is designed for Product Managers and business professionals and is not intended for use by minors.

Questions about eligibility? See How to Contact Us.

3.1 Account Creation
To use Ainna, you must create an account using LinkedIn authentication. We use LinkedIn because our users are Product Managers and business professionals—no passwords to create or remember, and we never see your LinkedIn credentials. We receive only basic profile information: name, email, and profile picture. Additional authentication methods may be offered in the future.

3.2 Account Security
You are responsible for maintaining the security of your account and for all activities that occur under it. If you suspect unauthorised access, notify us immediately. We are not liable for losses arising from unauthorised use where you have failed to maintain adequate security.

3.3 Inactive Accounts
If your account has no activity for 12 consecutive months, we will notify you by email. You will have 30 days to log in and keep your account active. If we do not hear from you, we may close the account and permanently delete associated data. Note that individual project data is automatically deleted after 180 days of inactivity—we will notify you before this happens.

3.4 Account Closure
You may close your account at any time via Account Settings → My Account. You will be asked to confirm this action to prevent accidental deletion. Once confirmed, all your ideas, conversations, and Outputs are permanently deleted—hard deletion, no backups, no recovery possible. We retain only basic account creation and billing records as required for legal and financial purposes.

Questions about your account? See How to Contact Us.

4.1 Service Description
Ainna is an AI-powered opportunity discovery platform built for Product Managers and business professionals. The Service helps you answer a critical question: Is this idea worth pursuing? Through strategic conversations, Ainna guides you to explore, assess, and frame product opportunities using The Innovation Mode methodology. When you're ready, Ainna generates a Product Pack—a comprehensive documentation suite that may include pitch decks, product requirements documents (PRDs), executive summaries, and related strategic materials.

4.2 Access Tiers
Ainna offers several ways to access the platform: (a) Flexible—essential features available at no cost, with optional bundles for additional Product Pack generations and extended usage limits; (b) Subscription—monthly allocation of Product Pack generations, higher usage limits, and access to premium features; (c) Corporate—designed for product teams and organisations, with collaboration features, team management, and dedicated support; (d) Agency—custom pricing and licensing terms for consultancies and agencies using Ainna for client work. Current pricing and plan details are available on our pricing page.

4.3 Service Availability
We endeavour to keep Ainna available at all times, but we do not guarantee uninterrupted or error-free access. The Service may be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control. We shall not be liable for any loss, damage, or inconvenience caused by service unavailability.

4.4 Service Modifications
We continuously improve Ainna and may add, modify, or discontinue features at any time. We will endeavour to provide reasonable notice for significant changes that affect paid functionality.

Questions about the Service? See How to Contact Us.

5.1 Pricing
Ainna offers several access options: Flexible (free essential features with optional bundles), Subscription (monthly or annual plans), Corporate, and Agency tiers. Current pricing is available on our pricing page. We reserve the right to change prices at any time, but changes will not affect bundles already purchased or active subscription periods.

5.2 Payment Processing
Payments are processed securely through Stripe. We never see or store your card details. By making a purchase, you authorise us to charge your designated payment method. You are responsible for ensuring your payment information remains current and valid.

5.3 Credits
Product Pack credits never expire. Use them when you're ready—whether that's tomorrow or next year. Your credits remain available as long as your account is active. If your account is closed or suspended, unused credits will not carry over.

5.4 Subscriptions
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled. You may cancel at any time via Account Settings → Billing. Upon cancellation, your subscription access continues until the end of your current billing period, after which your account reverts to the free tier. You retain full access to existing ideas and content, and may purchase bundles or resubscribe at any time.

5.5 Taxes
All prices are exclusive of applicable taxes, including VAT. You are responsible for all taxes associated with your purchases, and we will add applicable taxes to your invoice where required by law.

Questions about billing? See How to Contact Us.

6.1 Refund Policy
Our policy is simple and fair: (a) Before generation—full refund, no questions asked; (b) After generation, before download—we will work with you on regeneration or credit; (c) After download—no refunds, as you retain full ownership and perpetual use rights to your Outputs.

6.2 Technical Failures
If a technical failure on our part prevents successful Product Pack generation, we will make it right with a refund or credit.

6.3 Subscription Cancellation
Cancel anytime. No lock-ins, no penalties. Go to Account Settings → Billing and click Cancel Subscription. Your access continues until the end of your current billing period. After that, your account reverts to the free tier—you keep full access to all your existing ideas and content, and can continue using Ainna with optional bundles as needed. No data lost. No lock-out. Resubscribe anytime.

6.4 No Refunds for Violations
If your account is suspended or terminated due to violation of these Terms, you are not entitled to any refund of prepaid fees, unused credits, or any portion of your subscription.

Questions about refunds? See How to Contact Us.

7.1 Your Inputs
You retain all ownership rights in your Inputs. The ideas, product concepts, business information, and other content you provide to Ainna remain entirely yours. By using the Service, you grant us a limited, non-exclusive licence to process your Inputs solely for the purpose of providing the Service to you. This licence terminates when you delete your account or the relevant content.

7.2 Your Outputs
The ideas, strategies, and substance within your Outputs belong entirely to you. You have unrestricted rights to use, modify, and share your Outputs for your own business purposes—investor pitches, internal presentations, stakeholder alignment. Teams within your organisation may reuse Outputs as templates for future internal work.

7.3 Our Methodology
The underlying structure, frameworks, and methodology embedded in Ainna's Outputs remain proprietary to The Innovation Mode. Extracting, rebranding, or reselling these structures as templates, frameworks, or deliverables for third parties is not permitted. Agencies and consultancies wishing to use Ainna for client work should contact us about commercial licensing.

7.4 No Training on Your Data
We do not use your Inputs or Outputs to train, improve, or develop any AI models. Your data is processed to generate your Outputs. That's it. It's never fed into training pipelines, never shared with third parties for AI training, and never used to improve results for other users. We use AI infrastructure providers whose API terms explicitly exclude customer data from model training. Your content passes through, it doesn't stay.

7.5 Your Branding
When you upload your company logo and details, you grant us a limited licence to incorporate them into your Outputs. You represent and warrant that you have all necessary rights to use any branding materials you upload.

7.6 Your Responsibilities
You are solely responsible for your Inputs and for how you use your Outputs. This includes ensuring that your Inputs do not infringe any third-party intellectual property rights, that your Outputs are reviewed for accuracy before use, and that your use of Outputs complies with all applicable laws. We have no obligation to review, monitor, or verify your content.

Questions about ownership? See How to Contact Us.

8.1 Ainna Platform
The Ainna platform—including all software, source code, object code, AI models, machine learning algorithms, user interface designs, graphics, logos, patent-pending assessment technology, proprietary strategic frameworks, and underlying technology—is owned exclusively by Innovation Mode Limited and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not grant you any ownership rights in the platform.

8.2 The Innovation Mode Methodology
The Innovation Mode is our proprietary strategic methodology developed over 20+ years of product innovation consulting. It comprises frameworks, processes, templates, assessment tools, strategic guidance, and know-how that underpin Ainna's opportunity discovery and document generation capabilities. While you receive the benefit of this methodology in your Outputs (which you own), the methodology itself—including any structural patterns, frameworks, or strategic templates embedded in Outputs—remains our exclusive intellectual property and trade secret.

8.3 Output Structure vs. Content
To be clear: you own the content, ideas, and substance within your Outputs. However, the underlying document structures, strategic frameworks, assessment methodologies, and organisational patterns embedded in those Outputs remain proprietary to The Innovation Mode. You may not extract, replicate, rebrand, or resell these structures as templates, frameworks, methodologies, or deliverables for third parties.

8.4 Strict Prohibitions
You expressly agree that you shall NOT:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, data structures, or underlying logic of any part of the Service, including our AI models and assessment technology

• Extract, copy, or replicate our AI models, training data, model weights, parameters, or any machine learning components

• Extract, rebrand, or resell the structural frameworks, templates, methodologies, or strategic patterns embedded in Outputs as your own products or deliverables

• Use automated tools, scripts, bots, scrapers, or crawlers to access, extract, or download data from the Service beyond normal authorised usage

• Create derivative works, modifications, or adaptations of the Service, The Innovation Mode methodology, or any component thereof

• Remove, alter, or obscure any copyright notices, trademarks, or other proprietary notices from the Service

• Use the Service to develop, train, or improve any competing AI product, service, methodology, or model

• Resell, sublicense, lease, rent, or distribute access to the Service to any third party without explicit written agreement

• Use Ainna for commercial client delivery (e.g., agencies, consultancies) without an appropriate Agency licence

• Probe, scan, or test the vulnerability of the Service or circumvent any security, authentication, or access control measures

Any violation of these prohibitions constitutes a material breach of these Terms and may result in immediate termination without refund, as well as civil liability and, where applicable, criminal prosecution.

8.5 Feedback
If you provide suggestions, ideas, enhancement requests, or other feedback about Ainna, you grant us a perpetual, worldwide, royalty-free, irrevocable, sublicensable licence to use, modify, and incorporate that feedback into our products and services without compensation or attribution to you.

Questions about intellectual property? See How to Contact Us.

9.1 Permitted Use
Ainna is an opportunity discovery platform designed for legitimate business purposes: exploring and assessing product opportunities, creating Product Packs, pitch materials, strategic documentation, and related professional content. You agree to use the Service only for its intended purposes and in compliance with these Terms and all applicable laws.

9.2 Privacy-First Approach
We do not monitor, scan, review, or analyse your Inputs or Outputs. Your content is yours—we don't read it, we don't inspect it, and we don't use it for any purpose beyond generating your requested Outputs. This privacy-first approach means we rely on Ainna's built-in safeguards and your responsible use of the platform.

9.3 Built-In Safeguards
Ainna is configured to refuse requests for inappropriate or harmful content. Our AI models include guardrails designed to prevent misuse. However, no safeguard system is infallible. You agree not to attempt to circumvent, bypass, or manipulate these safeguards through adversarial prompting, prompt injection, or any other technique.

9.4 Prohibited Content
You shall NOT use Ainna to generate, request, or process content that is:

• Sexual, pornographic, or sexually explicit

• Violent, threatening, or inciting harm to any individual or group

• Hateful, discriminatory, or harassing based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic

• Malicious, including content designed to facilitate malware, phishing, scams, or fraud

• Illegal or promoting illegal activities in any applicable jurisdiction

• Defamatory, libellous, or fraudulent

• Infringing on the intellectual property rights of any third party

• Deliberately misleading or deceptive, intended to deceive investors, stakeholders, regulators, or the public with knowingly false information

• Designed to circumvent safeguards, including adversarial prompts, jailbreaks, or prompt injection attempts

9.5 Your Responsibility
If you intentionally or through circumvention cause Ainna to generate prohibited content, you bear sole and exclusive responsibility for that content and all consequences arising from it. Because we do not monitor your content, you are responsible for ensuring your use of Ainna complies with these Terms and applicable laws. We expressly disclaim any liability for prohibited content generated through manipulation, adversarial prompting, or circumvention of our safeguards.

9.6 Prohibited Conduct
In addition, you shall NOT:

• Generate fraudulent, misleading, or deceptive materials intended to deceive third parties

• Share your account credentials or allow unauthorised access to your account

• Use automated systems, bots, or scripts to access the Service beyond normal usage patterns

• Attempt to circumvent usage limits, rate limiting, or access controls

• Interfere with, disrupt, or impose an unreasonable load on the Service or its infrastructure

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

• Use the Service for any purpose that is unlawful or prohibited by these Terms

• Use the Service for commercial client delivery without an appropriate Agency licence

Questions about acceptable use? See How to Contact Us.

PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS IMPORTANT LIMITATIONS AND DISCLAIMERS.

10.1 AI-Generated Content
Ainna combines advanced AI models with proprietary strategic frameworks, structured guardrails, and The Innovation Mode methodology. However, AI technology has inherent limitations, and Outputs may contain errors, inaccuracies, omissions, outdated information, or content requiring refinement. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND EDITING ALL OUTPUTS BEFORE ANY USE. We strongly recommend treating all Outputs as high-quality drafts that benefit from your professional review and judgement.

10.2 Market Data & Financial Projections
Outputs may include market sizing (TAM/SAM/SOM), financial projections, competitive analysis, opportunity assessments, growth forecasts, and other analytical content. THIS CONTENT IS AI-GENERATED AND MAY BE INACCURATE, INCOMPLETE, OUTDATED, OR BASED ON FLAWED ASSUMPTIONS. We do not verify, warrant, or guarantee the accuracy of any market data, statistics, projections, or analytical content. You must independently verify all such information before relying on it or presenting it to third parties.

10.3 No Professional Advice
AINNA IS AN OPPORTUNITY DISCOVERY PLATFORM, NOT A PROFESSIONAL ADVISER. Outputs do not constitute—and should not be construed as—financial advice, investment advice, legal advice, tax advice, accounting advice, regulatory advice, or any other form of professional advice. You should consult qualified professionals for decisions in these areas. Innovation Mode Limited is not licensed, qualified, or authorised to provide professional advice of any kind.

10.4 No Guarantee of Results
WE MAKE NO GUARANTEES REGARDING BUSINESS OUTCOMES. Using Ainna does not guarantee funding, investment, product success, market acceptance, revenue, profitability, or any particular business result. The quality and usefulness of Outputs depends significantly on the quality and completeness of your Inputs and your own review and refinement.

10.5 Disclaimer of Liability for Losses
TO THE FULLEST EXTENT PERMITTED BY LAW, INNOVATION MODE LIMITED SHALL NOT BE LIABLE FOR ANY:

• Financial loss, business loss, loss of profits, loss of revenue, or loss of anticipated savings

• Investment losses or failed fundraising arising from reliance on Outputs

• Loss of contracts, business opportunities, or goodwill

• Reputational damage arising from your use or distribution of Outputs

• Losses arising from decisions made based on Outputs, including strategic, investment, or business decisions

• Losses arising from inaccuracies in market data, projections, opportunity assessments, or analytical content in Outputs

• Third-party claims arising from your use, presentation, or distribution of Outputs

YOU EXPRESSLY ACKNOWLEDGE THAT YOU USE THE SERVICE AND ALL OUTPUTS ENTIRELY AT YOUR OWN RISK.

10.6 Data Loss & Service Reliability
WE ARE NOT LIABLE FOR ANY LOSS OF DATA, CONTENT, OR OUTPUTS. This includes losses caused by system failures, software defects, hardware failures, cyberattacks, service interruptions, account termination, your failure to download Outputs, the 180-day automatic project deletion policy, or any other cause. You are solely responsible for maintaining backup copies of any content you wish to preserve. We strongly recommend downloading all Outputs promptly after generation.

10.7 Third-Party Reliance
You are solely responsible for how you use, present, share, or distribute Outputs to third parties. If you present an Ainna-generated pitch deck to investors, share a PRD with colleagues, or distribute any Output to any third party, you assume all responsibility for that content. We have no liability for any claims, damages, or losses arising from third-party reliance on your Outputs.

10.8 "As Is" Provision
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Questions about these disclaimers? See How to Contact Us.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• INNOVATION MODE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

• THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM: RELIANCE ON AI-GENERATED OUTPUTS; OPPORTUNITY ASSESSMENTS OR STRATEGIC RECOMMENDATIONS; MARKET DATA, PROJECTIONS, OR ANALYTICAL CONTENT; FAILED INVESTMENTS OR FUNDRAISING; THIRD-PARTY RELIANCE ON YOUR OUTPUTS; DATA LOSS INCLUDING THROUGH AUTOMATIC DELETION POLICIES; OR ANY BUSINESS DECISIONS MADE USING THE SERVICE.

• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) €500 (FIVE HUNDRED EURO).

• THESE LIMITATIONS APPLY REGARDLESS OF WHETHER THE DAMAGES ARISE FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

• THESE LIMITATIONS APPLY TO ALL ASPECTS OF THE SERVICE, INCLUDING THE INNOVATION MODE METHODOLOGY, AI-GENERATED CONTENT, OPPORTUNITY DISCOVERY FEATURES, PRODUCT PACK GENERATION, AND ANY RELATED SERVICES OR FEATURES.

11.2 Exceptions
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of our obligations regarding your personal data under GDPR; or (d) any other liability that cannot be excluded or limited under applicable law, including under Irish and EU consumer protection laws where applicable.

11.3 Basis of the Bargain
You acknowledge that the limitations of liability in this section reflect a reasonable allocation of risk and are a fundamental element of the basis of the bargain between you and Innovation Mode Limited. The Service would not be provided without these limitations.

Questions about liability? See How to Contact Us.

12.1 General Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Innovation Mode Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

(a) your access to or use of the Service;

(b) your Inputs or Outputs, including any Product Packs generated for you;

(c) your breach of these Terms;

(d) your violation of any third-party rights, including intellectual property, privacy, or data protection rights;

(e) your violation of any applicable law or regulation;

(f) any claim that your Outputs caused damage to a third party;

(g) your presentation, distribution, or sharing of Outputs with third parties, including investors, stakeholders, colleagues, or clients;

(h) any dispute between you and any third party relating to your use of the Service;

(i) any third-party reliance on opportunity assessments, market data, projections, or strategic content in your Outputs;

(j) your use of the Service for commercial client delivery without an appropriate Agency licence;

(k) extraction, rebranding, or resale of The Innovation Mode methodology, frameworks, or structural templates embedded in Outputs;

(l) any attempt to circumvent, bypass, or manipulate the Service's built-in safeguards; or

(m) any prohibited content generated through manipulation, adversarial prompting, or circumvention of our safeguards.

12.2 Indemnification Process
We will promptly notify you of any claim subject to indemnification. You shall not settle any claim without our prior written consent. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

12.3 Survival
Your indemnification obligations shall survive the termination or expiration of these Terms and your use of the Service.

Questions about indemnification? See How to Contact Us.

13.1 Termination by You
You may close your account at any time via Account Settings → My Account. You will be asked to confirm this action to prevent accidental deletion. Before closing, we recommend exporting or downloading any Outputs you wish to keep. Once confirmed, all your ideas, conversations, and Outputs are permanently deleted—hard deletion, no backups, no recovery possible. We retain only basic account creation and billing records as required for legal and financial purposes.

13.2 Suspension by Us
We reserve the right to suspend your access to the Service immediately and without prior notice if:

• We reasonably believe you have violated these Terms or any applicable law

• We detect suspicious, fraudulent, or unauthorised activity on your account

• You attempt to circumvent our content moderation, security, safeguards, or access control measures

• You use the Service for commercial client delivery without an appropriate Agency licence

• You extract, rebrand, or resell The Innovation Mode methodology, frameworks, or structural templates

• Your use poses a risk to the Service, other users, or third parties

• We are required to do so by law, regulation, court order, or legal process

• Your payment method is declined or you have outstanding unpaid fees

13.3 Termination by Us
We may terminate your account permanently if: (a) you materially breach these Terms; (b) you engage in repeated violations; (c) you engage in conduct prohibited under Section 9 (Acceptable Use); (d) you engage in conduct prohibited under Section 8 (Our Intellectual Property); (e) we are required by law; or (f) we discontinue the Service. Where practicable, we will provide notice before termination, but we are not obligated to do so.

13.4 Effect of Suspension or Termination
Upon suspension or termination: (a) your right to use the Service ends immediately; (b) you lose access to your account, Inputs, and any undownloaded Outputs; (c) we may delete your data immediately—hard deletion, no backups, no recovery possible. If your account is suspended or terminated for violation of these Terms, you forfeit all prepaid fees, unused Product Pack credits, and remaining subscription periods without refund or compensation. Any Outputs you have already downloaded remain yours.

13.5 Inactive Accounts
If your account has no activity for 12 consecutive months, we will notify you by email. You will have 30 days to log in and keep your account active. If we do not hear from you, we may close the account and permanently delete associated data. Note that individual project data is automatically deleted after 180 days of inactivity—we will notify you before this happens.

13.6 Data Export
Before closing your account, ensure you export or download any content you wish to keep. With one click, you can export your entire workspace—all active projects, conversations, and Outputs. Once your account is closed or terminated, we cannot recover your data and are under no obligation to do so.

13.7 Survival
The following sections shall survive termination: Definitions (Section 1), Your Content & Ownership (Section 7), Our Intellectual Property (Section 8), Important Disclaimers (Section 10), Limitation of Liability (Section 11), Indemnification (Section 12), Dispute Resolution (Section 17), and any other provisions that by their nature should survive.

Questions about account closure? See How to Contact Us.

14.1 Integrated Services
Ainna integrates with third-party services to provide the Service, including:

• Authentication — LinkedIn OAuth for secure sign-in. We receive only basic profile information (name, email, profile picture). We never see your LinkedIn credentials.

• Payment Processing — Stripe for secure payment handling. We never see or store your card details. Stripe is PCI-DSS compliant.

• Cloud Infrastructure — Enterprise-grade hosting in EU data centres, subject to GDPR and EU data protection standards.

• AI Infrastructure — AI providers whose API terms explicitly exclude customer data from model training. Your content passes through, it doesn't stay.

14.2 Third-Party Terms
Your use of integrated third-party services may be subject to those providers' own terms and privacy policies. We encourage you to review the terms of any third-party service you interact with through Ainna.

14.3 No Warranty
We are not responsible for the availability, security, performance, or practices of any third-party services. Third-party services are provided "as is" without any warranty from us. We shall not be liable for any loss or damage arising from third-party service failures, outages, or changes to their terms or functionality.

14.4 Changes to Third-Party Services
Third-party providers may modify, suspend, or discontinue their services at any time. If a third-party service essential to Ainna becomes unavailable, we will endeavour to find alternatives, but we do not guarantee uninterrupted functionality.

Questions about third-party services? See How to Contact Us.

15.1 Excused Performance
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, including floods, fires, earthquakes, or severe weather events

• Epidemics, pandemics, or public health emergencies

• War, armed conflict, terrorism, civil unrest, or government actions

• Cyberattacks, hacking, distributed denial-of-service attacks, or security breaches beyond industry-standard protections

• Failure of third-party services, including cloud providers, AI infrastructure providers, authentication providers, or payment processors

• Changes to third-party AI models, APIs, or services that affect Ainna's functionality

• Internet outages, telecommunications failures, or infrastructure failures

• Power outages or utility failures

• Labour disputes, strikes, or supply chain disruptions

• Regulatory or legal changes affecting AI services or data processing

15.2 Our Obligations
In the event of a force majeure, we will: (a) notify affected users as soon as reasonably practicable; (b) use reasonable efforts to mitigate the impact and restore normal service; and (c) resume performance of our obligations as soon as the force majeure event ceases or is resolved.

15.3 Extended Events
If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected subscription by providing written notice. In such case, we will provide a pro-rata refund of any prepaid fees for the period during which the Service was unavailable.

15.4 No Liability for Data
We shall not be liable for any loss of data, Inputs, or Outputs resulting from force majeure events. You are responsible for maintaining your own backups of any content you wish to preserve.

Questions about service disruptions? See How to Contact Us.

16.1 Informal Resolution First
We believe most disputes can be resolved without litigation. Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at legal@ainna.ai. We will endeavour to resolve the matter within 30 days. This informal dispute resolution process is a prerequisite to any formal action.

16.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

16.3 Jurisdiction
Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Ireland. You irrevocably submit to the jurisdiction of such courts and waive any objection based on inconvenient forum.

16.4 Consumer Rights
If you are a consumer within the European Union, you benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your statutory rights as a consumer or limits any rights that cannot be waived under applicable law. You may also access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16.5 Time Limitation
To the extent permitted by applicable law, any claim arising from these Terms or your use of the Service must be brought within six (6) months after the cause of action arises, or such claim shall be permanently barred. This limitation does not apply where prohibited by law, including under EU consumer protection regulations.

16.6 Costs
Each party shall bear its own costs and legal fees in connection with any dispute, unless a court orders otherwise or applicable law requires a different allocation.

16.7 Injunctive Relief
Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights, including The Innovation Mode methodology, proprietary frameworks, and patent-pending technology, without first engaging in informal dispute resolution.

Questions about dispute resolution? See How to Contact Us.

17.1 Changes to These Terms
We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Your continued use of Ainna after the changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service before they take effect. Previously purchased Product Pack credits and active subscriptions will be honoured under the terms in effect at the time of purchase.

17.2 Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Innovation Mode Limited regarding your use of the Service and supersede all prior agreements, communications, and understandings, whether written or oral.

17.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed. The remaining provisions shall continue in full force and effect.

17.4 No Waiver
Our failure to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Innovation Mode Limited to be effective.

17.5 Assignment
You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of assets. In the event of such assignment, your rights under these Terms will not be diminished.

17.6 Relationship of Parties
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Innovation Mode Limited. Neither party has authority to bind the other or incur obligations on the other's behalf.

17.7 Third-Party Beneficiaries
These Terms do not confer any rights on any third party, except that our directors, officers, employees, agents, and affiliates are intended third-party beneficiaries of the limitations of liability and indemnification provisions.

17.8 Electronic Communications
By using Ainna, you consent to receiving electronic communications from us, including account notifications, billing information, data retention notices, and updates to these Terms or our policies. You agree that all agreements, notices, and communications provided electronically satisfy any legal requirement that such communications be in writing.

17.9 Language
These Terms are written in English. If we provide a translation, the English version shall prevail in the event of any conflict or inconsistency.

17.10 Headings
Section headings are for convenience only and shall not affect the interpretation of these Terms.

Questions about these Terms? See How to Contact Us.

We're here to help. Use our online forms for the fastest response, or email us directly.

Support & General Enquiries

For help using Ainna, billing questions, or general enquiries:

• Submit a support request

• Or email hello@ainna.ai

Privacy & Data Requests

For data access, deletion requests, or privacy concerns:

• Submit a privacy request

• Or email privacy@ainna.ai

Security

To report a security concern or suspected account compromise:

• Email security@ainna.ai

Response Times

• Support requests: Within 24 hours on business days

• Privacy requests: Within 30 days (or sooner if required by law)

• Security concerns: Acknowledged within 24 hours

Subscribers receive priority support.

Our Details

Innovation Mode Limited

Company Registration Number: 785034

Registered Office: 51 Bracken Road Dublin 18, D18 CV48, DUBLIN

Ireland

You can also access support anytime from within Ainna via Account Settings → Help & Support.