# Unverified accessibility claims

Disabled travellers can't tell what is really accessible

Problem 0021 · Cities · Theme: Access · What it would take: A hackathon · Scope: Global · Editorial grade: High · Framed 21 September 2026 · Updated 22 September 2026 · Framed by Ainna's innovation team

"Accessible" on a listing might mean a ramp, or one step, or a lift that has been broken for a month, or a toilet being used as a storeroom. The most reliable account usually comes from another disabled person who has actually been there. That knowledge exists in enormous quantity, scattered across forums, group chats and reviews, and the maps and guides that gather it cover only part of it, each in its own terms, so it is rarely there to check before leaving the house.

## Who lives with it

Wheelchair users and people with limited mobility · blind, deaf and neurodivergent travellers and people with hidden disabilities · carers planning a trip · venues that are accessible and cannot prove it

## Why now

Accessibility information is still largely self-declared by the venue, with no shared definition of what the word covers and little route for correction when it is wrong.

## Why it matters

A sharply defined information gap with a motivated community already producing the data for free. Structure is most of the product, and the people who need it are the people best placed to build it.

## Cite it

“Disabled travellers can't tell what is really accessible.” Ainna Problem Radar, problem 0021, 21 September 2026. https://ainna.ai/problems/disabled-travellers-cannot-tell-what-is-accessible

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